Refund Policy

Last Updated: May 1, 2024

At Pizza Delivery CA, customer satisfaction is our top priority. We understand that sometimes issues may arise with your order. This Refund Policy outlines the circumstances under which we offer refunds and the process for requesting them.

1. Eligible Refund Scenarios

We may provide a full or partial refund in the following circumstances:

1.1 Quality Issues

• If your pizza or other food items are not of acceptable quality (e.g., undercooked, burnt, or contain foreign objects);
• If an item is missing from your order;
• If you received incorrect items that differ from what you ordered.

1.2 Delivery Issues

• If your order arrives more than 60 minutes after the estimated delivery time provided at checkout;
• If your order arrives damaged due to improper handling during delivery;
• If your order was never delivered.

1.3 Technical Issues

• If you were charged multiple times for the same order;
• If there was a system error that resulted in an incorrect charge.

2. Non-Refundable Scenarios

Refunds may not be available in the following situations:

• Personal preference issues (e.g., you simply didn't like the taste of a correctly prepared item);
• Complaints reported more than 24 hours after delivery;
• Issues with orders that have been consumed in their entirety;
• Cancellation requests made after your order has entered the preparation phase;
• Incorrect delivery address provided by the customer;
• Customer unavailable to receive the order during the delivery window without prior notice.

3. Types of Refunds

Depending on the circumstances, we may offer:

• Full Refund: Return of the total order amount, including delivery fees and taxes;
• Partial Refund: Return of payment for specific items that were problematic;
• Store Credit: Credit applied to your account for future orders;
• Replacement: Delivery of replacement items in lieu of a monetary refund.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our Customer Service team as soon as possible after receiving your order:
   • Phone: +1 (209) 899-1955 (10 AM - 11 PM EST, seven days a week)
   • Email: support@pizzadelivery.ca
   • Through the "Contact Us" form on our website
2. Provide the following information:
   • Order number
   • Date and time of the order
   • Description of the issue
   • Photos of the problem (if applicable and possible)

4.2 Review Process

Once we receive your refund request, our customer service team will:

1. Review your order details;
2. Investigate the reported issue;
3. Contact you within 24-48 hours with a resolution;
4. Process approved refunds according to our refund timeline.

4.3 Refund Timeline

If your refund is approved:

• Credit/debit card refunds typically appear on your statement within 5-10 business days, depending on your financial institution;
• Store credits are applied to your account immediately;
• Replacement deliveries will be scheduled at a mutually convenient time.

5. Special Circumstances

5.1 Promotional Orders

Orders placed using promotional codes, discounts, or special offers may be subject to different refund terms, which will be specified in the terms and conditions of the promotion.

5.2 Large Orders

For catering or large orders (over $200), special refund conditions may apply. Please contact our customer service team for details prior to placing large orders.

5.3 Third-Party Orders

For orders placed through third-party delivery platforms (e.g., Skip the Dishes, DoorDash, Uber Eats), refund requests must be directed to the respective platform according to their refund policies.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

7. Contact Us